Refund policy

30-Day Return Policy
We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition you received it — unworn, unused, with all tags, and in its original packaging.

  • You must provide a receipt or proof of purchase.

To start a return, contact us at badreddinexr@gmail.com. Please note that returns must be sent to the address we provide after your request is approved.

Important: Items returned without prior authorization will not be accepted. Once your return is approved, we will provide a return shipping label and detailed instructions on how to send your package.

Damages & Issues

Please inspect your order upon arrival. Contact us immediately if your item is defective, damaged, or if you received the wrong product. We will evaluate the issue and make it right.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized products

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

If you’re unsure about your item, contact us before requesting a return.

Exchanges

To exchange an item, please return the original item first. Once the return is accepted, place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Your item must be in the same condition as received — unworn, unused, with tags, and in original packaging — and you must provide proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you if your refund is approved. If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since your return was approved, contact us at badreddinexr@gmail.com